As a new customer, your peace of mind is our goal. We want you to feel thoroughly informed about each step in the process of adding natural gas to your home. If you have any questions about our policies or procedures, please call our Customer Service Team at (865) 483-1377 or toll-free at (888) 483-1377, and we’ll be happy to guide you through the sign up process.
New Residential Service Application
Free Pre-Installation Inspection
We offer a free pre-installation inspection to give you expert advice. Our inspector will advise you on the best appliances to meet your needs.
New Service Line Installation Procedure
The service line is the outside underground line that runs from the gas main line located at the street to a selected meter location outside your home. The service line is usually installed within 3-4 weeks after your application is received, barring inclement weather or unusually high workloads which may delay this process.
Once the service line is installed, you will be contacted to schedule the installation of your new gas appliance if ORUD is performing the installation. If a contractor is performing the installation, you will need to contact ORUD when the installation is complete to schedule a free final inspection.
Service Line Extension Policy
A credit of up to 200 Linear Feet (LF) for each of the following natural gas burning appliances will be given: Water Heater, Primary Heat Unit
A credit of up to 100 LF for each of the following natural gas burning appliances will be given: Range/Cooktop, Dryer, Vented Space Heater (40,000 Btu or larger).
A credit of up to 100 LF for each Gas Lamp and/or Pool Heater will be given after one of the following has been installed: Water Heater, Primary Heat Unit, Range/Cooktop, Dryer, Vented Space Heater (40,000 Btu or larger)
A credit of up to 50 LF for a Natural Gas Generator will be given after the installation of any three of the following have been installed: Water Heater, Primary Heat Unit, Range/Cooktop, Dryer, Vented Space Heater (40,000 Btu or larger), Gas Lamp, Pool Heater
All unqualified footage will be billed at $4.00 per linear foot.
Service line information above applies for lengths up to 1500 LF. Anything exceeding that length is subject to ORUD evaluation.
Advertised promotions that management deems necessary to promote growth of the ORUD natural gas distribution system may be exceptions to this policy.
The customer is required to sign an agreement allowing 90 days to install the natural gas appliances. This time frame may be extended at the mutual agreement of ORUD and the customer if circumstances make the 90 days impractical. The customer is required to notify ORUD in writing of these circumstances during the 90-day period.
The footage fee will be billed in full after the agreed time if a successful inspection has not been made on the appliances or extensions approved. Inspections must meet Federal Code regulations and ORUD requirements.
Free Final Inspection
The customer or contractor must call our office to schedule a final inspection after new appliances have been installed. This is a free service offered by ORUD, during business hours, to ensure the appliances are properly installed.
