Customer Service

The Mission of the Oak Ridge Utility District is to responsibly serve our customers beyond their expectations. We strive to make your customer experience as easy and smooth as possible. Our experts are just a phone call away, and for added convenience, you can access most of our services online!

Pay My Bill

Residential Application For Service

Commercial Application For Service

Request Free Estimate

For a free estimate to add a natural gas appliance to your home, fill out the form below, and one of our inspectors will conduct the estimate at your selected time.

Request a Free Estimate

Request a service call

If you are an active ORUD customer, and would like to request a service call, simply fill out the required fields below to schedule a call for the next business day or later. Regular business hours are Monday – Friday 8am – 5pm, excluding holidays.

  • Inspection: Free on newly installed/repaired appliances or HVAC
  • Service Call: $20

All service charges will be added to your monthly natural gas bill.

If you have questions about scheduling a service call, please call our Customer Service Department during regular business hours at (865) 483-1377 or toll-free (888) 483-1377 and we will be happy to assist you.

*Note: service calls are not available on weekend or holidays.

IMPORTANT NOTICE: This request is not to be used in case of an emergency. Oak Ridge Utility District has 24-hour emergency response service. After-hours emergency calls will be transferred to an on-call service person for immediate response. By calling (865) 483-1377 or toll-free (888) 483-1377.

All fields are required.

Request Service Call

Disconnect Service

To disconnect service, a request must be submitted in writing at least one business day prior to the requested disconnection date. You may complete this request by stopping by our office, sending a letter, or faxing us at (865) 483-9452. You are required to provide: current address, forwarding address, requested disconnect date, account number and signature of account owner.

To complete this request online, simply fill out this form.

Disconnect Form