Billing

At ORUD, we are constantly looking for ways to make all aspects of our services customer friendly and easy to use. For your convenience, we offer several options for you to pay your bill.

Pay in person or by mail

To pay your utility bill in person or by mail, make your check out to Oak Ridge Utility District, and reference your account number. Then drop it off anytime Monday through Friday from 8 a.m. – 5 p.m. at our office: 120 S. Jefferson Circle, Oak Ridge, TN 37830. Or, mail it to the same address. If you have any questions, please feel to call our Customer Service Department at (865) 483-1377 or toll-free at (888) 483-1377.

eBill/Bank Draft

ORUD also allows you to pay your bill through monthly automatic bank drafts or through recurring credit card. You can also sign up for our paperless e-Bill with bank draft option and receive a $1.00 credit towards your monthly bill.

Bank Draft

For your convenience, your bill can be deducted directly from your bank account. Your payment will automatically process on the due date, then will be deducted from your bank account the following business day and you never have to worry about being past due again.

e-Bill

With e-Bill, you no longer have to worry about not getting your bill on time. By setting up an online account on our website, you will receive the option to sign up for e-Bill. Your bill will be emailed to you rather than mailed.

If you choose, you can still sign up for bank draft without becoming an e-Bill customer. Each month you will receive your gas bill that contains the message, “PREPAY AUTHORIZATION.” We will automatically draft from your bank account on the business day after the due date.

If you have any questions about your bill or to sign up for bank draft and/or e-Bill, please call our Customer Service Department at (865) 483-1377 or toll-free at (888) 483-1377 for more information.

Online Payment

Bank Draft

Pay by phone

To pay by phone, simply call our automated payment system at (865) 220-6600, and have your account number and credit card information handy. There is no fee to make your payment using our automated phone system.

Budget Billing

Take the worry and guesswork out of budgeting for your energy bills. When you sign up for budget billing, ORUD calculates your usage based on your latest 12 months of history, allowing you to spread your payments equally for the next 12 months. At the end of this time, any over or under payment amount will be rolled into the following year’s monthly budget payment amount. Stop by our office to sign up during the month of April.