At ORUD, we are constantly looking for ways to make all aspects of our services customer friendly and easy to use. For your convenience, we offer several options for you to pay your bill.
Pay in person or by mail
To pay your utility bill in person or by mail, make your check out to Oak Ridge Utility District, and reference your account number. Then drop it off anytime Monday through Friday from 8 a.m. – 5 p.m. at our office: 120 S. Jefferson Circle, Oak Ridge, TN 37830. Or, mail it to the same address. If you have any questions, please feel to call our Customer Service Department at (865) 483-1377 or toll-free at (888) 483-1377.
ORUD also allows you to pay your bill through monthly automatic bank drafts or through recurring credit card. You can also sign up for our paperless e-Bill with bank draft option and receive a $1.00 credit towards your monthly bill.
For your convenience, your bill can be deducted directly from your bank account. Your payment will automatically process on the due date, then will be deducted from your bank account the following business day and you never have to worry about being past due again.
With e-Bill, you no longer have to worry about not getting your bill on time. By setting up an online account on our website, you will receive the option to sign up for e-Bill. You will receive an email each month when your bill has been generated and is ready to view through your e-Biz account.
If you choose, you can still sign up for bank draft without becoming an e-Bill customer. Each month you will receive your gas bill that contains the message, “PREPAY AUTHORIZATION.” We will automatically draft from your bank account on the business day after the due date.
If you have any questions about your bill or to sign up for bank draft and/or e-Bill, please call our Customer Service Department at (865) 483-1377 or toll-free at (888) 483-1377 for more information.
Pay by phone
To pay by phone, simply call our automated payment system at (865) 220-6600, and have your account number and credit card information handy. There is no fee to make your payment using our automated phone system.
Take the worry and guesswork out of budgeting for your energy bills. Our Levelized Billing option means your monthly payment amount will be spread out evenly to prevent extreme costs throughout the year. However, your amount will fluctuate some each month to reflect an accurate 12 month average. You will be able to sign up for Levelized Billing at any point during the year, as long as you have 12 months of usage history at your address and account is fully paid and current on all charges. Upon discontinuance of service, for any reason, settlement shall be made immediately for the balance in the customer’s account.