Policies

Please familiarize yourself with ORUD’s policies.

Cut off Policy

The District reserves the right, but has no obligation, to discontinue service to any customer for cause as follows:

1. Without Notice from the District

    • If, in the opinion of the District, a condition exists on or near the customer’s premises that would make the continuance of gas service unsafe.
      b.If the company has reasonable evidence that there is, or may be, an improper or illegal use of the service or any tampering with the District’s equipment.
    • Upon request from the customer, subject to the provisions of any agreement between the customer and the District.

2. After Five Days Notice in Writing from the District

    • For nonpayment of any bill for gas service or any other charge due to the District.

Any exercise by the District of the right to discontinue service shall not limit or abridge the District’s right to pursue any legal or equitable remedies.

The District reserves the right, but has no obligation, to disconnect service to any customer at the street for cause as follows:

  1. There has been gas consumption on an inactive meter that cannot be contained by accessing the District’s meter.
  2. Damage to the District’s equipment prevents a cut-off from being achieved at the customer’s meter.
  3. Actions within the customer’s control have prevented