ORUD IS REQUIRED BY FEDERAL LAW (FACT ACT-RED FLAG POLICY) TO VERIFY YOUR INDENTITY BY USING THE FOLLOWING FEDERAL GUIDELINES PRIOR TO HAVING SERVICE CONNECTED.
- Government issued photo ID and one of the following:
- Original or certified copy of birth certificate
- Social Security card
- Credit card
- For Tenants – Fully executed lease or letter of authorization
- For Homeowners – Proof of ownership (ex. Bill of Sale, Deed)
- For Agents – Listing or management agreement
RESIDENTIAL CUSTOMERS: There will be a non-refundable initiation service fee of $50.00. If reconnected for nonpayment, a $75.00 non-refundable connection payment is required. It is the District’s policy to require a cash security deposit of up to $500 from new and prior residential customers. However, the deposit may be reduced or waived based on a satisfactory credit report. After two years of satisfactory payment history, residential customers’ deposits will be credited to their bill.
COMMERCIAL & INDUSTRIAL CUSTOMERS APPLICATION REQUIREMENTS: There will be a non-refundable initiation service fee of $50.00. If reconnected for nonpayment, a $75.00 non-refundable connection payment is required. All commercial and industrial customers are required to post a security deposit to receive service. These deposits are based on an estimate of two months maximum usage using historical sales volume at the service location and/or load sheet data obtained to the size the service installation. Cash, non-cancelable letters of credit, bonds and pledged certificates of deposits are acceptable security deposit methods for commercial and industrial customers. Commercial and Industrial deposits are refunded upon discontinuance of service.
ALL CUSTOMERS: The District may apply a deposit against any unpaid bills for service, and in such cases, the customer will be required to reestablish a deposit in an amount satisfactory to the District. Upon discontinuance of service the District shall have a reasonable time in which to ascertain that the obligations of the customer have been fully performed, before being required to return the deposit. Upon final discontinuance of use and settlement of all bills by the customer, any deposit with accrued interest not previously refunded, will be returned to the customer. Customer credit balances under $1.00 will not be refunded. With regard to unclaimed customer credit balances, the District follows the Tennessee Unclaimed Property laws.
At the discretion of the District, the deposit requirements are waived or reduced for service to: (a) Organizations exempt from federal income taxation, provided they have a valid tax exemption certificate on file with the District, (b) federal, state and local governments, (c) government facilities where a third party company requests service acting as an agent to the government, (d) a rental unit subject to a contract with a landlord providing that the gas service shall continue during periods when the unit is NOT OCCUPIED by a tenant, and that the landlord shall be responsible for the payment of bills for the gas service until the account is established in the name of the new tenant (a deposit shall apply to the new tenant), and the landlord maintains its account in good standing, (e) a builder, contractor or developer on a temporary basis prior to occupancy of the premises, and (f) commercial and industrial customers on a case-by-case basis for the purpose of fostering economic development.
Should any customer receive a door hanger notification that gas service will be suspended, that customer may be required to post a new deposit or increase a current security deposit of up to the maximum as outlined above, at the discretion of the District.
No assignment of any deposit shall be valid without the written consent of the District.