The Senior Net Program is designed for our customers who rely on monthly Social Security benefits (retirement, disability or survivor’s) or Veterans Administration Pensions and don’t receive their income in time to avoid paying the larger, gross amount of their bill.
To qualify for our Senior Net Program, you must meet the following criteria:
- be a residential customer
- be head of your household
- have satisfactory pay rating
- receive your monthly income too late to pay the net bill amount
If you meet the above criteria, you will need to complete the Senior Net Program Application certifying the fixed income is needed to pay your monthly gas bill.
Once your application is approved, you will be allowed to pay the due amount with discount if you must pay after the due date. However, this program does not prevent disconnect notices from being mailed, nor will it prevent disconnection of service if you do not pay your bill monthly.
If you qualify for this program and have any questions, contact one our Customer Service Representatives at (865) 483-1377 or toll free 1-888-483-1377.