Customer Account Updates

Coming in March 2022, we are upgrading to a new customer information database. What does this mean for you?
  • New Customer Account Numbers
  • Important Credit Card Draft Changes
  • Budget Billing will move to Levelized Billing
  • Updated Online Payment System and App
In the coming weeks, we will be using our social media pages to highlight new features and how they will directly impact your customer experience. Please feel free to reach out to our customer service team if you have any questions about this transition!
Oak Ridge 865-483-1377 | Kingston 865-376-9834