Customer Account Updates

On March 1, we upgraded to a new customer information database. What does this mean for you?
  • New Customer Account Numbers
  • Important Credit Card Draft Changes
  • Budget Billing will move to Levelized Billing
  • Updated Online Payment System and Mobile App
See below for information regarding your account and how you manage it. Please feel free to reach out to our customer service team if you have any questions about this transition!
Oak Ridge 865-483-1377 | Kingston 865-376-9834